Refund policy

## Return & Refund Policy

**Last Updated:** [30.08.2026]

At Nola Interiors, we want you to love your purchase. If for any reason you're not satisfied, we offer a simple, hassle-free return process.

### Order Cancellations

You may cancel your order within 24 hours of placing it by emailing us at info@nolainteriors.com with your order number included.

After this window, we can't guarantee cancellation, as your order may already be in processing — and once it has shipped, cancellation is no longer possible. If your order has already shipped, you're welcome to return the item after delivery under this policy.

### 30-Day Easy Returns

You have 30 days from the day you receive your order to return items.

To be eligible for a return, items must be:

- Unused
- In their original condition
- Returned with original packaging, tags, and accessories

Our support team will guide you through the process every step of the way.

**Restocking Fee:** $0 — we never charge restocking fees.

### Return Policy Overview

- **Return Window:** 30 days from the day you receive your order
- **Condition:** Unused, in original condition, with all packaging, tags, and accessories
- **Easy Returns:** Our support team will guide you through the process
- **Restocking Fee:** None

### Return Costs

**Defective or Incorrect Products**

There's no cost to you if the product:

- Is incorrect
- Was damaged by the carrier
- Is defective in any way

**Change of Mind**

You're responsible for the return shipping cost if:

- The wrong item was ordered
- The item doesn't fit
- The item is no longer wanted

Original shipping costs are non-refundable.

### How to Return an Item

1. **Contact Us** — Email info@nolainteriors.com with your order number and the reason for the return.
2. **Pack Your Item** — Repack it securely in its original packaging, including all accessories, tags, and documents.
3. **Send It Back** — Ship your return using the instructions in your return authorization email, via the carrier or method recommended there.

### Refund Process

- **Inspection:** Once we receive your return, we'll inspect the item to confirm it meets our return criteria.
- **Refund Timing:** After approval, your refund will be processed to your original payment method. Please allow up to 7 business days for it to be initiated, depending on your bank or payment provider.

### Exchanges

We accept exchanges. If you'd like a different size, color, or product, email us at info@nolainteriors.com and we'll take care of it quickly.

### Order Not Delivered

If your order hasn't arrived within the expected delivery window, contact us at info@nolainteriors.com with your order number. We'll investigate with the carrier — if the package is confirmed lost, we'll issue a full refund or send a replacement at no extra cost to you.

### Non-Returnable Items

For hygiene and safety reasons, some items aren't eligible for return. These are clearly marked as non-returnable on their product pages.

### Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be reflected here with a revised "Last Updated" date. We encourage you to check back periodically — continued use of our site after changes are posted means you accept the updated policy.

### Questions?

Visit our [FAQ page](https://nolainteriors.com/pages/faq) or reach out to our support team below.

### Contact Information

**Store Name:** Nola Interiors
**Address:** 48 Camden High Street, London NW1 0LT, United Kingdom
**Email:** info@nolainteriors.com
**Phone:** +44 20 4577 2325
**Customer Service Hours:** Monday to Friday, 9:00 AM – 5:00 PM (GMT)
**Response Time:** We do our best to reply to your email within 1–2 business days.